Return & Exchange Policy
At Naksha Outpost, we are committed to ensuring your satisfaction with every purchase. Please review our policy carefully to understand your options.
Non-Returnable Items
- Items purchased during sales or using promotional codes (excluding the "new arrival" discount) cannot be returned, exchanged, or refunded.
Return and Exchange Window
- You have 4-5 days from the date of delivery to initiate and ship your return or exchange.
- Please note that chargebacks filed for ineligible returns will be contested with full documentation of our policy.
Conditions for Acceptance
- Items must be unused, unsoiled, and undamaged.
- Original tags, dust bags, and packaging must be intact.
- Final approval will be subject to inspection by our team.
Exceptions and Non-Returnable Items
- Our products are crafted using artisanal techniques such as hand-engraved metalwork and handcrafted leather construction. Minor variations, marks, or irregularities are natural outcomes of this process and are not considered defects.
- These unique characteristics are a testament to the craft and heritage of our artisans and reflect the value of a handmade object.
- By purchasing from Naksha Outpost, you acknowledge and accept these qualities as part of the product’s identity.
How to Start a Return or Exchange
Contact us within 4-5 days of delivery at info@nakshaoutpost.com or through the contact form on our website.
Our team will guide you through the process, including return shipping details.
Return Shipping Costs
- For domestic (India) orders, we will provide a return shipping label.
- For international orders, customers are responsible for return shipping costs.
Refunds
- Refunds will be processed within 5–7 business days after the returned item is received and approved by our team.
- Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
- Exchanges are subject to stock availability.
- Replacement items will be shipped only after we receive and inspect the returned item.
Questions?
For any questions or assistance, please contact us at info@nakshaoutpost.com. We are here to help.
Naksha Outpost reserves the right to update or modify this policy at any time. These terms apply only to purchases made directly through our official website and authorized channels.