FAQs

Where are your products made?

Each piece is made in India. Metalwork is executed by master artisans in Bengal using traditional techniques. Leather is sourced from the top LWG gold-certified Indian tanneries and worked locally.

What materials do you use?

Full-grain leather and hardware in recycled brass, bell metal, bronze, and sterling silver. Components are finished in 22k gold or silver through artisanal processes.

Is the metalwork durable? Will it tarnish?

The hardware is plated and lacquered for durability, designed to withstand years of regular use. Over time, a natural patina may develop with wear. This is inherent to the material and does not affect its function. The piece is intended to age over time, developing character through use.

Why is the final amount shown in USD during checkout?

To maintain transparent and consistent global pricing, all orders are processed in one unified currency - USD. This ensures compliance with international payment standards and simplified checkout for customers worldwide. Your payment method will automatically convert the amount to your local currency securely. We accept all major international cards for a smooth and secure transaction experience.

How should I care for my Naksha Outpost bag?

We recommend storing your bag in its dust bag when not in use. Avoid direct exposure to moisture and harsh sunlight. The metal should be gently wiped with a soft cloth to maintain its shine, while leather can be conditioned occasionally with leather-safe products.

Do you ship internationally?

Yes, worldwide shipping is available. Delivery timelines and shipping fees vary by destination. Shipping rates and timelines are shown on the product page.

Do you take custom orders?

Yes, we do. If you’re interested in a custom piece, please write to us at info@nakshaoutpost.com with your request, and we’ll get back to you to discuss possibilities.

Are your products sustainable?

At Naksha Outpost, sustainability is embedded in both our materials and our mindset. Our leather is sourced from LWG (Leather Working Group) certified tanneries in Chennai, ensuring responsible and environmentally conscious practices. The metal hardware is crafted from recycled brass or bronze.

We produce in small, intentional batches. Every piece is handcrafted by skilled artisans, ensuring longevity, repairability, and value beyond the moment- allows us to avoid overproduction and waste, creating objects meant to last, be carried, and be passed down.

By preserving traditional crafts like bell metal engraving and heirloom-quality leatherwork, we also sustain cultural practices that are at risk of fading.

Where do you source your leather from?

Leather is sourced from LWG-certified tanneries in India, aligned with recognised environmental standards.

For more information, visit leatherworkinggroup.com.

To know more about our tanneries and certifications, mail us at info@nakshaoutpost.com

Do you provide repair services?

Repair services are available for products purchased directly from Naksha Outpost. The service is complimentary. Shipping to and from the workshop is covered by the customer.

Do you cover lost or stolen packages? 

We are not responsible for packages lost, stolen, or damaged in transit. If an order does not arrive or is marked as delivered but not received, contact us at info@nakshaoutpost.com. A claim can be initiated with the shipping partner.

How long does it take to process an order?

All pieces are made to order. Production takes 7–10 days before dispatch.
Tracking details are shared once the order ships.

How can I track my order?

An order confirmation is sent after purchase. Shipping details and tracking information are shared once the order is dispatched. A tracking page is available on the website.